Yes55 Terms and Conditions — Complete Guide for All Malaysian Players

01 Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the website, mobile app, and all services offered by yes55 (collectively referred to as the "Platform"). By accessing or using this Platform, you expressly agree to be bound by these Terms and all additional policies we may publish from time to time, including our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms, you are not permitted to use the yes55 platform and we encourage you to leave this website. Continued use of the Platform after we make changes to these Terms constitutes your full acceptance of those changes.

Yes55 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. It is your responsibility to review this page periodically for any changes. The "Updated" date at the top of this page indicates when these Terms were last revised.

02 Eligibility & Account Registration

To register and use the yes55 Platform, you must meet the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Residing in or located within a jurisdiction that permits participation in online gambling activities.
• Never been included on the self-exclusion list of any recognised gambling platform.
• Have full legal capacity to enter into a binding agreement.
• Not acting on behalf of any third party when registering or playing.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as per your official identification document, date of birth, active email address, a valid Malaysian mobile number, and your payment method details. Providing false or misleading information may result in account suspension and forfeiture of any winnings.

Yes55 reserves the right to reject any registration application or close an existing account at any time if we have reasonable grounds to believe that the eligibility requirements have not been met or that the information provided is inaccurate.

03 Deposit & Payment Methods

Yes55 supports a variety of deposit methods suited for Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, MAE, and cryptocurrency transactions. All deposits are processed in real time and funds will be credited to your account instantly once payment is confirmed by our system.

Minimum and maximum deposit limits vary by selected payment method and your account verification level. These limits are clearly stated on the Deposit our platform. You are fully responsible for ensuring that the funds you deposit belong to you and are not proceeds from any illegal activity.

• Minimum deposit: starting from RM 10 (depending on payment method).
• All deposits are final and non-reversible once processed.
• Yes55 does not charge any processing fees for deposits — transaction costs, if any, are borne by your payment provider.
• Failed deposits resulting from incorrect information provided by the player are beyond yes55's responsibility.
• If a deposit is not credited within 15 minutes, please contact our customer support via live chat with proof of transaction.

04 Fund Withdrawal

Withdrawal of funds from your yes55 account is subject to the following conditions, which must be fully complied with:

• The account must have completed full KYC verification before the first withdrawal can be approved.
• Funds deposited via any payment method must be used for wagering activity at least once before a withdrawal is permitted.
• Withdrawals may only be made to the same payment method used for the deposit, subject to our anti-money laundering policy.
• The minimum withdrawal limit is RM 50 per transaction.
• The maximum daily withdrawal limit is RM 50,000 for standard accounts and can be increased for VIP members.

Yes55 reserves the right to conduct additional security checks on any withdrawal request deemed unusual in terms of amount, frequency, or transaction pattern. During this review period, the relevant funds will be temporarily held until the investigation process is fully completed.

05 Bonus & Promotions

Yes55 offers a wide range of promotions and bonuses for both new members and loyal players. Each bonus offer has specific terms and conditions that must be read and understood before you claim it. The general bonus terms are as follows:

• Wagering requirement: Each bonus carries a wagering requirement of between 20x and 40x the bonus value or the deposit plus bonus amount, as specified in the respective promotional terms.
• Valid period: All bonuses have a validity period of 7 to 30 days from the activation date. Bonuses not used within this period will expire automatically.
• Betting limit while a bonus is active: While a bonus is active, the maximum bet per round or hand is RM 20 unless otherwise stated.
• Eligible games: Not all games contribute equally to the wagering requirement. Slots typically contribute 100%, while table games may only contribute 10%–20%.
• Each player is only eligible to claim each promotion once, unless otherwise stated.
• Yes55 reserves the right to withdraw or modify any promotional offer at any time without prior notice.

Bonus abuse, including but not limited to bonus hedging — using multiple accounts or betting on both sides to minimize risk while meeting wagering requirements — is strictly prohibited and may result in full forfeiture of winnings.

06 Game Rules

The yes55 platform offers over 1,000 game titles spanning video slots, table games, live casino, bingo, and sports betting. Each game category has specific rules set by its respective software provider. Players are responsible for understanding the rules of each game before placing any bets.

• All game outcomes are governed by an independently certified Random Number Generator (RNG) to ensure absolute fairness.
• In the event of a technical fault, internet connection disruption, or server interruption during an active gaming session, yes55 will resolve the situation based on our server records, which are considered final.
• Bets that have been placed cannot be cancelled once a round or hand has begun.
• Yes55 reserves the right to void any bet or game found to have been affected by a software bug, configuration error, or other exceptional circumstances.
• For sports betting, the odds displayed at the time the bet is placed are the final odds used to calculate winnings.

07 Security & KYC Verification

Your account security is yes55's top priority. We enforce a strict Know Your Customer (KYC) policy as part of our commitment to anti-money laundering and player protection. The KYC process involves verifying your identity and proof of address.

Documents that may be required for verification purposes include:

• Malaysian Identity Card (MyKad) or valid Passport — front and back.
• Recent proof of address (utility bill, bank statement) dated within the last 3 months.
• A selfie with your identification document for biometric verification.
• Bank statement or digital wallet screenshot confirming your payment method.

You are solely responsible for keeping your account password confidential. yes55 will not be liable for any losses arising from unauthorized access to your account due to your own negligence. If you suspect your account has been compromised, contact our support team immediately.

08 Account Suspension & Closure

Yes55 reserves the right to suspend or close any member's account at any time, with or without prior notice, should any of the following situations arise:

• Violation of any terms and conditions outlined in this document.
• Proven fraud, collusion, or system exploitation.
• Ownership of multiple accounts.
• Failure to complete the KYC process within the stipulated timeframe.
• Registration information that is found to be false or misleading.
• Activities suspected of involving money laundering or terrorism financing.
• Requests from relevant legal authorities or regulatory bodies.

Members may also request voluntary account closure at any time by contacting our customer support team via live chat. Before closure is processed, all eligible fund balances will be returned to the registered payment method, subject to the applicable withdrawal conditions.

09 Responsible Gaming

Yes55 is a strong advocate of responsible gaming and is committed to ensuring our platform remains a safe and controlled entertainment environment for all members. We recognise that gambling can cause problems for some individuals and we take this responsibility very seriously.

Our Platform is equipped with a range of self-control tools that can be activated at any time through your account settings:

• Deposit limit: Set your own daily, weekly, or monthly deposit limits.
• Loss limit: Set a maximum amount you can lose within a specified period.
• Play time limit: Set your daily session time limit.
• Temporary self-exclusion: Suspend your account for 24 hours, 7 days, or 30 days.
• Long-term self-exclusion: Exclude yourself from the platform for 6 months, 1 year, or permanently.

If you or someone you know needs help with problem gambling, please refer to our Responsible Gaming us for available resources and guides.

10 Limitation of Liability

To the extent permitted by applicable law, yes55 and its affiliates, directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from:

• Use of or inability to use our Platform or services.
• Technical disruptions, server errors, or system failures beyond our control.
• Financial losses resulting from gambling activity on our Platform.
• Unauthorized access to your account occurring without negligence on our part.
• Changes to Platform services, game limits, or policies communicated in accordance with established procedures.

Yes55's total liability to any member under any circumstance shall not exceed the total amount you have deposited in the 30 days preceding the relevant claim. Players acknowledge that gambling carries inherent financial risk and agree to bear that risk in full.

11 Changes to Terms

Yes55 reserves the right to modify these Terms and Conditions at any time in accordance with operational requirements, legal changes, or service improvements. Any material changes will be communicated to members via their registered email and in-account notifications at least 7 days before the changes take effect, except in emergency situations requiring immediate action.

It is your responsibility as a member to read all communications we send and to review this Terms and Conditions page periodically. Continued use of the Platform after any changes take effect means you accept the updated terms unconditionally. If you disagree with any changes made, you have the right to close your account and withdraw your remaining funds in accordance with the established procedures.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of yes55's services, our dedicated customer support team is ready to assist you at any time:

• Live Chat: Available 24/7 via your yes55 account — average response time under 2 minutes.
• Email: [email protected] — response within 12–24 hours.
• Language: Bahasa Melayu, English, and Mandarin are all supported.

For formal complaints, please use our email channel by including your account number, details of the issue encountered, and any relevant supporting evidence to expedite the investigation and resolution process.